Looply support and FAQ
Contact support@kukkabu.com for account, test-access, safety or privacy help.
Availability and sign-in
Looply is being prepared for closed testing; no public download is available. Use the official Play invitation and your own Google account. Access to Looply itself and eligibility for an app listed in Looply are separate.
A Play test link says I cannot join
For a Google Group test, join the supplied group first using the same account as Google Play. For an email-list test, share the correct Play-account email and wait for the owner to mark it added. The owner must authorize the group or email list on the correct Play Console track. Looply cannot override Google access. Report an access issue from your test if needed.
Correct or withdraw a shared email
While your place is reserved, submit the corrected Play email; owner confirmation resets. To withdraw sharing after readiness, leave the test or contact support. Looply clears its shared copy when participation ends. Ask the owner to remove any separate Play Console copy.
Readiness and missed windows
Confirm access, installation and Usage Access before the readiness deadline. Follow the dates displayed in My tests. A reservation that is not confirmed ready within 48 hours is released for another tester without a penalty. If repeated missed commitments pause new joins, Activity & Help offers an appeal while the pause lasts. Report genuine access problems or outages promptly in Activity & Help; filing an issue alone does not stop the clock or award credits. You can review notices and appeal decisions there.
Device checks and notifications
Use a supported physical Android device and the official Play build. Modified or sideloaded builds may fail verification. A failed check shows a reason code, such as DEVICE_INTEGRITY or APP_NOT_FROM_PLAY; include it when you contact support. Usage Access can be revoked in Android settings; without it measured check-ins cannot succeed. Notifications are optional reminders, controlled by the Profile switch and Android permission. After your first test or listing, Looply explains reminders before Android asks for permission.
Another developer already lists my package
Only an active listing reserves a package name; ended and removed listings do not. If someone else's active listing uses your app's package, choose Email support when Looply offers an ownership review, or write to support@kukkabu.com with the package name. We may ask for proof from Play Console before changing any listing.
Safety, privacy and deletion
Use Report listing, Report developer or owner-side Report tester for abuse. Blocking is a separate choice managed in Profile. Email urgent concerns and moderation appeals to support@kukkabu.com. Include the app version shown at the bottom of Profile and a redacted error, never passwords or tokens. Delete your account through Profile or this website; uninstalling alone does not remove server data.